Refund Policy

Welcome to Cashcai, We are committed to ensuring customer satisfaction with our services. This refund policy outlines our guidelines for processing refunds for transactions processed through our payment gateway.

1. Refund Eligibility
We offer refunds for eligible transactions subject to the following conditions:

  • The transaction must have been processed through our payment gateway.
  • Refund requests must be made within [X] days of the transaction date.
  • Refunds are only available for transactions that meet the criteria specified in our terms of service.

2. Refund Process
To request a refund, please contact our customer support team at [email protected] with the following information:

  • Transaction details, including the transaction ID and date.
  • Reason for the refund request.
  • Any supporting documentation or evidence.

Upon receiving your refund request, we will review the transaction and determine whether it meets our refund eligibility criteria. If approved, we will initiate the refund to the original payment method used for the transaction.

3. Refund Timeframe
Refunds may take 7 business days to be processed and appear in your account, depending on the policies of the payment provider and financial institutions involved.

4. Non-Refundable Fees
Please note that certain fees associated with the transaction, such as processing fees or service charges, may be non-refundable. We will clearly communicate any applicable fees at the time of the transaction.

5. Disputes and Chargebacks
If you believe that a transaction processed through our payment gateway is unauthorized or fraudulent, please contact our customer support team immediately to initiate a dispute resolution process. Chargebacks initiated without prior communication with us may result in additional fees and penalties.

6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email protected].